e88e | Privacy Policy and How We Protect Your Data

1. Introduction

As one of Bangladesh's trusted online betting platforms, e88e places the highest importance on user privacy. This Privacy Policy describes what information we collect about you, how it is used, who it may be shared with, and what rights you have regarding your data.

By using the e88e platform or mobile app, you automatically agree to this Privacy Policy. We encourage you to read it carefully, and to reach out to our support team if you have any questions. Transparency about your data is a commitment we stand by.

This policy applies to all members, visitors, and users of e88e services. We follow international data protection standards and regularly review our security practices.

This Privacy Policy was last updated in January 2026. Any changes will be published on this page.

2. Information We Collect

E88e collects two types of information — data you provide directly, and data collected automatically through your use of the platform. Full details are provided below.

Information you provide directly:

Name, date of birth, gender, and nationality
Mobile number and email address
Residential address and postal code
National ID or passport details (for KYC)
Mobile Banking, Nagad, or Rocket mobile number (for payments)
Account password (stored in encrypted form)

Automatically Collected Information:

IP address and device information (model, operating system)
Browser type and version
Login timestamps, page visits, and betting activity logs
Data collected through cookies and tracking technologies

We never store full payment card numbers or CVV details. All financial information is processed directly through the payment provider.

3. How We Use Your Information

E88e uses your data only for specific, defined purposes. We never use your information for anything beyond what is necessary. A full list of those purposes is provided below:

To create and manage your account and complete KYC verification
To process financial transactions, including deposits and withdrawals
To personalize your betting and gaming experience
To resolve technical issues and provide support services
To prevent fraud, money laundering, and illegal activities
To keep you informed about promotions, bonuses, and special offers
To analyse and improve platform performance
To meet legal obligations and fulfill regulatory requirements

We respect your marketing communication preferences. You can opt out of promotional messages at any time.

4. Information Sharing & Disclosure

E88e does not sell or rent your personal data. However, information may be shared in the limited circumstances outlined below:

Payment Providers: Necessary information is shared to process transactions via Mobile Banking, Nagad, and Rocket.
Technology Partners: Trusted technology service providers may access limited data to support platform operations.
Legal Requirements: Data may be disclosed in response to a court order or a legitimate request from a regulatory authority.
Fraud Prevention: Data may be shared with relevant authorities in connection with investigations into cybercrime or fraud.

All third-party partners are bound by strict confidentiality agreements and may only use data for specified purposes.

e88e never shares your data with third-party advertisers, data brokers, or unrelated organizations.

5. Data Security Measures

E88e protects your data using industry-leading technical and organizational security measures. Our security team monitors systems 24/7.

256-bit SSL/TLS Encryption — all data transmissions are secured
Multi-Factor Authentication (MFA) support
Passwords are stored using bcrypt hashing — never in plain text
Regular security audits and penetration testing
Firewall and DDoS protection measures
Suspicious login detection system
Data backup — stored in secure, encrypted storage

Never share your account password with anyone. No e88e staff member will ever ask for your password.

7. Your Privacy Rights

As an e88e member, you have full control over your own data. We guarantee the following rights:

Right to Access Your Data

You have the right to know what information we hold about you and to request a copy of it.

Right to Rectification

You may request corrections if any of your personal data is inaccurate.

Right to Erasure

In certain circumstances, you may request the permanent deletion of your data.

Right to Object to Processing

You have the right to object to the processing of your data for specific purposes.

Data Portability

You may request a copy of your personal data in a structured, readable format.

Right to Restrict Processing

You may request that processing of your data be temporarily suspended while an investigation or dispute is ongoing.

To exercise any of these rights, please contact our support team. We will respond within 30 business days.

8. Child Protection Policy

E88e strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from anyone under 18.

Age verification is mandatory at the time of registration.
Age is verified through identity documents as part of the KYC process.
Accounts identified as belonging to a minor are suspended immediately.
Any minor's data collected inadvertently is deleted without delay.

If you believe a minor you know is using e88e, please contact us immediately.

9. Data Retention Period

E88e does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected.

Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
Transaction Details: Up to 7 years, in accordance with financial regulatory requirements.
KYC Documents: 5–7 years, in accordance with regulatory requirements.
Cookie & Analytics Data: 90 days up to a maximum of 2 years.
Support Contact: 2 years after the issue is resolved.

Once the designated retention period expires, your data is securely deleted or anonymised.

10. Changes to Privacy Policy

E88e may update this Privacy Policy from time to time. Any changes will be published on this page, and the "Last Updated" date at the top of the page will reflect the most recent revision.

For significant changes, you will be notified in advance by email or platform notification.
Continued use of the platform after any changes have been made will be taken as your acceptance of the updated policy.
Previous versions of the policy are available upon request.

Visit this page regularly to stay up to date with the latest Privacy Policy.

11. Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise any rights regarding your data, please get in touch with us.

Email: [email protected]
Live Chat: Available 24/7 — via the chat icon at the bottom right corner of the platform
Response Time: Up to 30 business days

Our Bengali-speaking privacy support team is ready to address any concerns you have quickly and effectively.

Cookie Type	Purpose	Duration
Essential	Maintaining login sessions and security verification	Cleared at the end of the session
Functional	Language preferences and user settings storage	30 Days
Analytical	Monitoring site performance and understanding usage patterns	90 Days
Marketing	To show relevant offers (within the platform only)	60 Days

e88e Privacy Policy

Our Privacy Assurance

End-to-End Encryption

KYC Verification

Secure Data Storage

Third-Party Controls

Right to Erasure

GDPR Compliant

Table of Contents

1. Introduction

2. Information We Collect

3. How We Use Your Information

5. Data Security Measures

6. Cookie Policy

7. Your Privacy Rights

Right to Access Your Data

Right to Rectification

Right to Erasure

Right to Object to Processing

Data Portability

Right to Restrict Processing

8. Child Protection Policy

9. Data Retention Period

10. Changes to Privacy Policy

11. Contact & Complaints

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